Grey Hound Shipping
Greyhound Package Express offers a great alternative to costly freight shipments. We are limited on the size of the shipments we can do, but all fenders can ship this way, and some hoods and smaller bedsides. We have a flat rate of $160 for fenders, and other parts are similar in cost. This type of shipment will require you to do a pick up at the nearest terminal, it does not go directly to you. They will call you once it arrives. If you would like to find the location of the nearest terminal, please visit this site and enter your zip code - http://www.shipgreyhound.com/e/pages/FindLocation.aspx
Once the shipment leaves our facility, your best method for updates is - http://www.shipgreyhound.com/e/sitepages/trackapackage.aspx
Your GLI number will be on your invoice and emailed to you within a day or two after your shipment leaves.
Once your shipment arrives, you will have 72 hours to pick it up. If you do not pick it up within this time frame, you will be charged storage fees. McNeil Racing will not be held responsible for any of these fees.
LTL Freight Shipping- Commercial and Residential
Transit times for LTL freight are longer than for full truckload freight (FTL). LTL transit times are not directly related only to the distance between shipper and consignee. Instead, LTL transit times are dependent upon the makeup of the network of terminals and break bulks that are operated by a given carrier and that carrier’s beyond agents and interline partners. For example, if a shipment is picked up and delivered by the same freight terminal, or if the freight must be sorted and routed only once while in transit, the freight will likely be delivered on the next business day after pickup. If the freight must be sorted and routed more than once, or if more than one linehaul is required for transportation to the delivering terminal, then the transit time will be longer. In some instances the LTL freight has up to 10 days of delivery time frame. Also, delivery to beyond points or remote areas will almost always add days to the transit time.
The main advantage to using an LTL carrier is that a shipment may be transported for a fraction of the cost of hiring an entire truck and trailer for an exclusive shipment. Also, a number of accessory services are available from LTL carriers, which are not typically offered by FTL carriers. These optional services include liftgate service at pickup or delivery, residential (also known as “non-commercial”) service at pickup or delivery, inside delivery, notification prior to delivery, freeze protection, and others.
Order Processing & Delivery Time
Some orders are shipped direct from the manufacturer and may be delayed in their shipping process. In these particular instances, shipping charges are based on the total weight of your order and you will only be charged one shipping cost.Custom products or specialty items that are made to order may also require additional lead time for delivery depending on the manufacturer’s production schedule and location.
Please verify your shipping address to ensure the quickest possible delivery.
Please allow up to 2 weeks to Receive your parts. if it is not in stock.
Some shipping quotes given are not necessarily accurate and may need to be recalculated manually. This most commonly occurs with orders shipped outside the 48 contiguous states.
In the event of any additional shipping charges or alterations to your shipping total, we will attempt to contact you and your order will be held, pending your approval of any changes.
Return Policy for Shipping
Refund eligibility for returns is as follows:
- Within 30 days of invoice date: Refund and/or store credit on parts only, less any restocking fees
- After 30 days of invoice date: No returns or refunds after 30 days
Refunds will be given on parts only and excludes shipping, or any other charges. All parts must be returned in the original package, with all supplied parts, cannot be damaged or installed, and must be in original condition. All returned parts must be sent freight prepaid and fully insured and are subject to a re-boxing fee. We recommend using UPS ground service with the insured value at the retail price of what’s being returned. Returned parts that are damaged during transit to us are non-returnable. Certain parts are not returnable, including fiberglass parts, special and custom orders, and closeouts.
Note that all returns are subject to a 10-25% restocking fee. Please include all original packaging, manuals, and ancillary materials in order to avoid being penalized.
For all returns please contact us via email or telephone and get a RA Number authorizing your return. We will do our best to work with you and ensure your best needs are met.
McNeil Racing Inc packs all products carefully to prevent damage during shipping. However, damage may still occur occasionally in transit. Buyer must inspect the packaging and the products carefully upon receiving them, then accept or deny the shipment, and if need be, notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver’s presence. A signed receipt without any notation releases the carrier as well as McNeil Racing Inc., from any further damage claim. Discovery of damages after a clear delivery becomes responsibility of the customer.
All damages must be notified to carrier AND McNeil Racing Inc within 24 hours. In cases of damage with proper notion on receipt, the carrier will determine whether to pay for the repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to McNeil Racing Inc and is not negotiable.
All products require professional installation. Minor adjustments might be necessary. These are normal bodywork prep and installation steps. Therefore it is NOT considered to be defective. Pictures are required to demonstrate true defects on the products prior to return.
Shipping charges will not be refunded unless item was received damaged or defective, or an error was made on our part when processing your order. Please contact us for any further questions on non-returnable items.
WE ARE NOT RESPONSIBLE FOR ANY MISSED DEAD LINES BE SURE TO PLAN AHEAD FOR YOUR NEXT PROJECT.